Rome, Florence & Venice - 8 days

The tour checked all the boxes, was thrilled with the amount we saw and things we did. Our tour guide was very informative and helpful. All around great trip.

One of the hotels in Florence was not a good one UNA hotels Vitoria Room was very cold No coffee in the room Mattress is hard Breakfast not very good All other hotels were outstanding Secondly the return transport in Venice by boat we were charged from san marco to the bus station Venice and had to pay road transportation going back to hotel in Venice After I had paid a lot of money for this tour my partner back to hurts so much because of the coldness and bed How would I get compensated for this Part disappointed But other wise trip was good

Tour was amazing and the guide Nicole was full of fun and knowledge. However it would be better if the tour organisers in Italy provided details of laundromats etc near the place of stay. The accommodation after the tour ended was not up to the one we were booked in when we started the tour. It was tiny and very congested.

Amazing trip Thank you

The trip was fantastic and tour guide Nacy was amazing, only suggestion would be to arrange pick up instead of having to arrange own way back to hotel

The trip was fantastic and tour guide Nacy was amazing, only suggestion would be to arrange pick up instead of having to arrange own way back to hotel

Hello, We were expecting "on the go tours" not whatever was the name of the agency Hotel Raffaelo was the worst hotel ever, people in Italy are very rude, You shouldn't work with that hotel. The Raffaelo hotel doesn't have a kettle or iron, not even to borrow. they gave us the wrong room, with 2 beds. The Tour guide Patrizia, very rude, probably maners are lost in translation, her English is not good, not good enough for a tour guide. The food on the tour wasn't great, was good mostly but not great The tour guide in the Vatican smelled horrible and her english was terrible. Mara i think is her name. There are optional tours, but we weren't able to pay with credit card, which seemed shady, same with the dinner at hotel raffaelo, they made us pay cash for drinks.

My biggest gripe was that you failed to convey to the tour guide that my daughter was a coeliac which meant she was not initially accommodated for and she was starving. Once we apprised him of this he went out of his way to ensure that she was accommodated for however the gluten-free food offered was sub-standard and it was quite depressing because she got quite despondent.

I have traveled with OTG multiple times both with them and their contracted companies but this was the first time that I felt the tour leader was not invested in my group tour. There were several different days, where we went on walking city tours and then at the end of the tour it was free time to explore but we were expected to make our own way back to the hotel. There were quite a few older folks and when questioned, she seemed irritated and shocked that we wanted help getting back to the hotel. She repeatedly pointed out in the itinerary that it was free time and we were on our own. One of the reasons I do group tours is so I don't have to figure out local transportation. I am fine with 'free time' then a meeting point and time, so that those who don't want to figure out how to get a taxi or bus back to accommodation can get safely back to the hotel. On the night local tour in Rome, the local guide took us to a taxi stop which routinely had taxi's every few minutes so that was fine, but in Florence that wasn't the case. Fortunately for me, I had a private tour of the Uffizzi Gallery and the local guide called for a taxi for me as apparently in Florence, you must order a taxi there aren't taxi stands with taxi's every few minutes. When Patrizia left us it was with a map and the hotel marked which she casually mentioned was a 40 minute walk away and the weather was off and on raining all day. This was also the plan for Venice, with her explaining that we needed to get a ferry and then the bus #5 to get back to the hotel. The group threw a fit and she finally arranged for those who wanted to make their way back at designated time (minimum 20 people) to get a ferry ride and bus back to the hotel, the majority of our group chose this option with a few making their own way. I loved the itinerary and the places visited, the hotels were fine but I was not impressed with Carrani Tours or their tour leader and wouldn't recommend them. I am unsure whether this is standard cultural behavior for Italian tour leaders, but all the local guides were super knowledgeable and friendly and were more assistance getting us to transport back to our hotel than the tour leader who was supposed to be the one we looked to.

We have been on about 7 In The Go Tours and this has to be the worst. On the Go have always looked after their guests but now outsourcing you have no control. In the years past if you went on an excursion with on the go you would get us back not leave us to find our own way back. For example Venice, you took us in a tour only to say that you need to find your own way back unless you pay a price to get back, well how do you think we are getting back. Everything was nickel and dimed. I felt that Lucy the tour guide came across like she was sorry about this but it's her job to get people to pay up and pay up people did in order to get back to their accommodation. I've been on so many tours with you but you have changed and not for the better. I'm so sad because I would always recommend you to people but I can't now. We spent a lot of money in the tour but we're always paying more money for other things that weren't part of the tour. I'm just lucky that I budgeted extra but what if I hadnt. Next time I will use a company and just pay a price that includes everything. Breakfast was supposed to be included but we left so early at times and the restaurants weren't even opened yet. The breakfasts weren't of much standard either.