Land of the Northern Lights - 5 days

Tour was awesome and we had the best guide ever we wouldn’t have seen the Iceland back country the way we did with out the guide and best ever driver for the money The hotels was clean and yet small provided all our needs.

Fantastic tour! Thoroughly enjoyed everything we did and saw. Both Katrina the tour guide and Gumy the bus driver were friendly and enthusiastic at all times. No question was too silly, and nothing too much trouble. I took my father with me, and we both agree that the tour was great value and a great insight into Icelandic scenery, culture and highlights.

The guide and tour were amazing. The hotel cabin is a bit small and the staff is somewhat underwhelming with customer service.

We had a great time in Iceland. Our guide Martina was very knowledgeable and entertaining. All of our transfers were very smooth

Great guide. Accommodation in Cabin Hotel too basic and small Accommodation at Stracta hotel brilliant Tour excellent but could include further optional extras

I would rate this Iceland tour highly. The guide, Eyrun was brilliant and the accommodation and breakfasts were wonderful. The itinerary was great and the guide always did her best for us, even if roads were closed and there were necessary itinerary changes. She always kept us informed of what was going on and gave excellent information. We were so lucky to see the Northern lights and loved the chalet accommodation in the South of Iceland. My only gripe would be the Flybus coach from the airport to the hotel - we had to wait 2 hours and nobody was sure what was happening

The guide seemed not sure of herself in several realms; like she had not done the specific tour in awhile and didn't know where we should eat (so let's go to the grocery store and get some sandwiches to eat on the bus) and other things. She knew the area but didn't seem flexible at all. Would not use this tour again. There's too much of a disconnect between you folks booking the tour and what's happening when we got there. We had no idea what the agenda was for the day and timing of things; no idea how long we would be spending in one place. The pre-information sent by On the Go Tours was not helpful; it was too general in terms of where we would be, how long we would be there. For example, had we known the large church would be part of the tour, then we would not have hiked up to see it on our own in Reklavek. And, the weather conditions were so bad for Blue Lagoon that another lagoon should have been scheduled. Not a fan anymore.

This was advertised as a 5 day tour but in reality it was only 3 days. The tour information is misleading. Also, there should have been a meet and greet the night prior to departure so that the Tour Director could pass any important information on to the group members. Also, the set up of a WhatsApp group would have been helpful so that attendees could make contact with one another.

The tour guide is also the driver which Made it difficult to understand or learn what he was providing information on as his focus is on driving and keeping us safe. Secondly the initial bus the speaker wasn't working so we had waste time waiting for a new bus to arrive. The tour mentioned chasing northern light but we were left unaccompanied to go look for them in Hella and ddnt even know what to look for in the sky as to the naked eye the ligjts are not visible I was given info from a fellow tourist on the trip. A separate tour guide is needed to take you out to sites and explain not sit on the bus and expect tourists to go out not understanding what was pointed out as it was only mentioned in the bus.

We have contacted customer care to explain our disappointment with the advertisement of the tour. The tour was titled a 5 day tour, when only 3 days had an actual tour guide, the start and finish days are “self-guided”. This is extremely misleading and a blatant rip off.